Return Policy
Return Policy
At Clara & Iris, we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes you may need to return an item. This document outlines our return policy clearly for your convenience.
Conditions for Returns
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You may only initiate a return once you have physically received the item.
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Return shipping costs are the sole responsibility of the customer, including any international shipping fees.
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Items must be unused, unworn, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on the product is allowed, but wearing it is not.
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Returning products that were intentionally ordered in multiple sizes with the intent to partially return them is not permitted.
Return Process
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Notify us of your return by contacting us at info@claraandiris.com within 14 days of receiving the item.
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You will receive the return address from our supplier (based in China).
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You are responsible for returning the item at your own expense, including any customs or shipping fees.
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We always recommend using a tracked shipping method for your return.
Refund Process
Once the item is received at the return address and the condition of the product is approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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Clara & Iris is not responsible for lost packages if the tracking information indicates that the item has been delivered to the address provided by the customer.
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If an incorrect address was provided, the responsibility lies with the customer.
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Any address errors must be reported within 24 hours of placing the order.
Contact Us
For any questions regarding returns, please contact us at:
Email: info@claraandiris.com