Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Clara & Iris, based in Canada, and reachable via info@claraandiris.com.

1. Applicability

By placing an order with Clara & Iris, you agree to these Terms and Conditions.

2. Product Information

We make every effort to ensure that all product descriptions and details on our website are accurate and up to date. However, occasional errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed once full payment has been received. Available payment methods may vary depending on your location. It is the customer’s responsibility to verify which payment options are available at checkout.

4. Processing and Delivery

• Processing time: 1–3 business days

• Estimated shipping time: 3–7 business days, depending on location and shipping method. Please note that delivery times are estimates and may be affected by high demand, carrier delays, or customs inspections.

• Clara & Iris is not responsible for delays caused by third-party carriers, customs, or other unforeseen circumstances.

• Tracking information will be provided to monitor your order.

5. Returns and Cancellations

Please refer to our Return Policy for detailed information on returns, exchanges, and cancellations.

6. Liability

Clara & Iris is not responsible for any loss, delay, or damage during shipping once tracking shows that your package has been delivered. Please double-check that your shipping address is entered correctly before placing your order.

7. Intellectual Property

All content on this website (including text, images, and logos) is the exclusive property of Clara & Iris and may not be used, copied, or reproduced without prior written permission.

8. Complaints Procedure

If you have any concerns or complaints, please contact us in writing at info@claraandiris.com. Our customer service team aims to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws of Canada, and any disputes shall be handled under applicable Canadian law.